Privacy policy

This notice explains how IMPROVE YOUR TECH LTD (company number 17450007), trading as Improve Your Tech, handles personal information in connection with this website and enquiries. We are the controller of that information. Contact us at hello@improveyourtech.co.uk.

What we collect

If you contact us, we receive the name, email address, company name if supplied, message and any follow-up correspondence you choose to share. Please avoid including sensitive personal information or information you are not authorised to disclose.

Website and security providers may process technical information such as IP address, browser details, request times and security signals to deliver and protect the service. We do not use advertising trackers on this website.

Website analytics

We use cookie-free analytics to understand page views, visits, referring websites and page performance, so we can improve the website. This does not use cookies or local storage to collect usage metrics, or fingerprint visitors to track them over time. We do not send enquiry contents or email addresses as analytics events.

Where these metrics involve personal information, our legitimate interest is understanding and improving our website.

Why we use it

• To respond to enquiries and discuss possible work. For business contacts, our legitimate interest is communicating with prospective clients and running our consultancy.
• Where you personally ask us to take steps towards a contract, to take those requested steps.
• To prevent abuse and keep the website and enquiry channel secure, in our legitimate interests in protecting the service and its users.
• Where necessary, to comply with a legal obligation.

Sending an enquiry does not subscribe you to marketing. We do not sell enquiry information or use it to make automated decisions that have legal or similarly significant effects on you.

Who helps us handle information

We use website hosting and security providers to deliver and protect the website, an analytics provider to measure website usage and performance, and email delivery and mailbox providers to handle enquiries and correspondence. These providers receive information needed to perform their respective services.

Spam-protection checks process browser and device signals to help distinguish genuine enquiries from automated abuse. Email services process the contact details and messages you send us. You can contact us for more information about the providers handling your data.

We may also share information with professional advisers or authorities where necessary for legal obligations or the establishment, exercise or defence of legal claims. Access is limited to what is needed for the relevant purpose.

International processing

Our hosting, security and email providers operate internationally and may process personal information outside the UK, including in the United States. Their published data-processing terms include international-transfer provisions, such as standard contractual clauses with UK-specific protections, and recognised adequacy arrangements where applicable.

To request information about the countries and transfer arrangements relevant to your information, or a copy of the applicable safeguards, email hello@improveyourtech.co.uk.

How long we keep information

We keep enquiry correspondence only for as long as needed to respond and manage follow-up discussions. Where an enquiry does not lead to client work, we delete the correspondence no later than 12 months after our last contact, or sooner when it is no longer needed.

If an enquiry leads to client work, relevant correspondence becomes part of our client records and is subject to the retention arrangements for that engagement. We may retain particular records for longer where necessary to meet a legal obligation or establish, exercise or defend a legal claim, but only for as long as needed for that purpose.

Your choices and rights

Depending on the circumstances, you can request access to, correction of or deletion of your personal information, restriction of its use, or a portable copy. These rights are subject to applicable conditions and exceptions.

Email hello@improveyourtech.co.uk to make a request. We may need to confirm your identity. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Your right to object

You can object to our use of your personal information based on legitimate interests, for reasons relating to your particular situation. Email hello@improveyourtech.co.uk and explain your objection. We will stop that processing unless we have compelling legitimate grounds that override your interests, rights and freedoms, or need the information for legal claims.

Cookies and updates

Read our cookie policy for information about browser storage. We will update this notice if our use of information changes; the date above shows the latest revision.

Company details

Improve Your Tech is the trading name of IMPROVE YOUR TECH LTD, a private limited company registered in England and Wales with company number 17450007.

Registered office: 70 The Furrows, Cheltenham, United Kingdom, GL54 2RN.

For enquiries and privacy requests, email hello@improveyourtech.co.uk.